ENGINEER. TECHNOLOGY EVANGELIST. EARLY ADOPTER.
If you're here you must be a friend, a curious acquaintance, or a prospective employer. I invite you to learn who I am, where I came from and what goals I am working toward. Please take a moment to look around, and contact me directly to learn more.
My Roles & Responsibilities
SYSTEMS ENGINEER, DELL EMC
September 2014 - Present
Consultative presales role engaging with enterprise customers to recommend IT solutions compatible with their short and long term infrastructure needs
Provide education and insight on industry trends; demo and discuss EMC technologies
Communicate effectively at varied technical levels within customer organizations, ranging from operations/engineers to the C-suite
Provide consistent, timely support in pre- and post-sales activities
NOC ENGINEER, SHORETEL (SHORETEL SKY)
September 2013 - June 2014
Build, maintain and assess routing on Cisco CPE/NPE devices
Troubleshooting of proprietary applications and soft switches for VoIP connectivity and quality
Interact with Support Representatives, Client IT, and other internal departments to resolve critical issues
Engage upstream carriers for resolution of down T1 and MPLS circuits
Adhere to Service Level Agreements for prompt resolution of trouble tickets
INFORMATION SECURITY ENGINEERING ASSOCIATE, ROCHESTER INSTITUTE OF TECHNOLOGY
November 2011 - September 2013
Vulnerability analysis and reporting
Testing, development and maintenance of new department website (Drupal)
Research and testing of security tools for potential implementation
Administration and maintenance of department virtualized server environment
Coordination of support services with technical representatives campus-wide as part of a project to reduce private information footprint
What I’ve Learned
BS, ROCHESTER INSTITUTE OF TECHNOLOGY
AS, MONROE COMMUNITY COLLEGE
Bachelor of Science in Applied Networking and System Administration. Completed in 2013. Hands-on, depth based technical education into network protocols, network and systems management and troubleshooting. Experience heavily based in Cisco networking devices, as well as several versions of Windows and Linux hosts/servers.
Associate of Science in Liberal Arts, General Studies. Completed 2005. Well-rounded coursework in math, science, arts and literature. Courses taken in 2010-11 focusing on breadth based IT concepts such as object oriented programming, database design, systems planning and design, and project management.